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In His Name, Inc. has grown and thrived by doing our very best to
meet, or exceed, the needs of the world's greatest customers. We
want you to be happy with your purchases and to leave us, both in
our store and on-line, with the feeling that you've shared in a caring
Christian experience.
If for any reason you are not satisfied with your purchase you
may return it within 30 days of delivery for a refund. In His Name
does not refund original shipping costs or reimburse the cost to
return items.
From 30 days to 60 days we will be still accept returns in
saleable condition with the receipt, but you will be issued a store
voucher only. Sorry, no returns after 60 days.
Please do not return any items without a return
authorization. We can not credit your account correctly without prior notification.
Refused packages - A 25% processing fee will be applied towards all packages that are refused without authorization.
Exceptions to our general return policy:
The following items CANNOT be returned - NO REFUNDS, NO EXCHANGES:
- Personalized items - any item you have had engraved, imprinted, embossed, embroidered or personalized in any way
- Any CD, DVD, VHS or computer software product that has been opened
- Candles (please be sure to have to correct inside diameter of your candle socket before ordering)
- Gift Certificates
- Special order items
- Clearance items
- Hosiery
- Any item not in its original packaging or with labels
removed
Limited returns policy for Children's apparel (including dresses, suits and veils; excluding hosiery):
- $10.00 re-stocking fee on all returns. Re-stocking fee waived on exchanges.
- Return requests must be made within THREE (3) days after the apparel was received.
- Returns must be postmarked within 2 weeks.
- Apparel must be in original packaging including hanger and with all tags still attached.
- Any items showing wear, soil or damage will be returned to the customer at their expense.
- Garments that have been altered in any way will be returned to the customer at their expense.
- We are happy to exchange for a different size or style but the returned item MUST be shipped back within 2 weeks of receiving the substitute.
Wrong Item Received:
Please contact us (click here) if you have received the wrong item. We will issue you a return authorization number with instructions.
If it is our error, we will reimburse shipping charges to send
the item back (ground delivery only). If you need the correct
item immediately, we will process a new order and your credit card
will be charged accordingly (excluding shipping charges) and we will
credit your card when we receive the returned item.
Return Instructions:
No returns will be accepted without prior authorization. Unauthorized returns will be sent back at the customer's expense.
Please use the following instructions for all return requests:
- Contact us (click here) with the following information:
- Order ID number
- Reason for return
- Full name and address
- Order date
- After approval from our returns department, you will be
given a return authorization number. This number MUST be clearly
written on the OUTSIDE of the shipping box. Any box that does not
have this number will be refused.
- Make sure the item is properly packaged for shipping. Damage caused by shipping or poor packaging on returns will not
be credited. We insure all of our packages and suggest that you do
the same. For your protection, we strongly suggest including proof
of delivery. It is the customer's responsibility to show the product
was returned to the proper location and in good condition.
- Returns are processed once each month. Allow 3-4 weeks for credit
to be applied. Shipping charges are not refundable unless the item was damaged during shipping or we sent the wrong item.
For Exchanges, we suggest placing a new order and returning the original item for reimbursement. This will avoid any delays and possibly not having right size available.
All returned items must be in resalable condition. This means they must not be altered or personalized in any way and must have all original packaging and labels.
Thank you for allowing us to help you with your shopping experience!
-From the Family at In His Name Catholic Store
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